WORKSHOPS

Frontline Leadership

(Blanchard Management Essentials)
$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Becoming a first-time manager is one of the most challenging transitions, with the new manager’s future and their team’s productivity in the balance. Even managers with some experience may have never had training in the core skills and conversations which are critical to success. The Frontline Leadership (Blanchard Management Essentials) training program builds on the time-tested secrets of The New One Minute Manager^® and introduces the conversations and skills first-time managers, and all managers, need to achieve success quickly and build positive relationships with their teams.

LEARNING OBJECTIVES

Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.
Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.
Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).
Practice the Essential Skills and the Four Core Conversations using real-work situations.

WHO SHOULD ATTEND?

First-time managers, experienced managers, any manager wishing to refresh people leadership skills, and those considering a transition into management.

Registration includes workshop and materials.

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Practical Performance Conversations

May 21, 2025 | VIRTUAL
November 4, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Practical Performance Conversations is a program designed to learn and practice the four skills and four conversations aimed at improving and increasing confidence and trust in conversations regarding performance.

Many current performance conversations focus too much on holding people accountable for past behaviour at the expense of improving current performance and to grow people for the future. In contrast, regular and consistent conversations discussing performance and development changes the focus to one focused on the future for building capabilities in people.

Research carried out on full time employees born after 1980 (Wakefield Research 2015) reported:

62% felt ‘blindsided’ by a performance review;
74% frequently feel ‘in the dark’ about how their managers and peers think they’re performing at work;
47% feel that receiving a performance review makes them feel like they can’t do anything right;
69% see their company’s performance process as flawed and yet they acknowledge they depend on it for their future growth and development.

LEARNING OBJECTIVES

With this background, we provide participants with the knowledge and skills for carrying out the four essential conversations predictably and consistently. Participants learn and practice the four performance conversations skills:

Listen to Learn – focus on what the other person is saying;
Inquire for Understanding – ask open ended questions focusing on moving forward;
Tell Your Truth – avoid blame or judgement as you focus on moving forward; and
Express Confidence – highlight previous qualities and skills and offer support as needed.

Not only do participants learn and practice the conversation skills, they also receive a Practical Performance Conversations toolkit to access and continue to use post program, enabling increased confidence and capability for managers and increasing levels of trust with team members.

Then by combining 2 corresponding performance conversation skills we can then practice the four conversations are as outlined below:

Goal setting – collaboratively discussing and refining ‘what a good job looks like’;
Praising – ensuring recognition is provided for correct behaviours and results;
Redirecting – providing a path to shift back towards the goal, when behaviours or results are not meeting expectations; and
Wrapping Up – the process of discussing what happened and what have we learnt from the experience.

WHO SHOULD ATTEND?

Our Practical Performance Conversations training program is designed for managers responsible undertaking performance reviews of their direct reports, peers and employees.

Registration includes workshop and materials.

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DOWNLOAD PROGRAM OVERVIEW

Coaching for Impact

April 3, 2025 | VIRTUAL
May 28, 2025 | F2F SYDNEY

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Coaching for Impact, also known as Coaching Essentials, delivers the critical skills needed to enable leaders at all levels to have efficient, effective coaching conversations with their team members. The workshop provides a structured framework that ensures these interactions are focused on key areas of need, and result in clear action and accountability. Participants are provided with tools and resources that not only facilitate their workshop learning, but sustain that learning while it is being put into practice in the workplace.

LEARNING OBJECTIVES

Adopt the proper mind-set for coaching
Increase the quality of conversations
Accelerate individual and team progress toward objectives
Create an environment of trust that nurtures the development of others
Leverage four coaching skills that develop self-reliance in others
Apply the four-step coaching process that results in clear agreements and action
Identify when coaching is needed to help others reach a higher level of performance

WHO SHOULD ATTEND

This workshop is appropriate for all those with people leadership responsibilities.

Registration includes workshop, materials.

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REQUEST INFORMATION

Self Leadership

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Imagine the power that could be unleashed if your people had the confidence and motivation to diagnose their own needs, and then actively seek the leadership they need to be successful. Blanchard's Self Leadership workshop develops the mindset and skills in contributors that foster greater accountability, higher performance, increased innovation and accelerated development.

LEARNING OBJECTIVES

SLII^® - learn the world’s most popular leadership model, taught from the perspective of the self leader rather than the manager
Assumed Constraints - learn to recognise those perceived barriers that can be transcended or avoided
Points of Power—learn the five sources of power at work and how each can be activated to help achieve goals and experience greater autonomy and competence
Proactive Conversations—learn how to seek the direction and support you need; learn how to proactively conduct One on One Conversations with their manager, in which you prepare the agenda

Tools also included are:

The SLII^® App—a mobile app that helps learners master SLII^®and decide what they need most in each situation
One on One Worksheet—a tool that guides self leaders through regular, well-planned One on One Conversations with their manager
Perceptions of Self Leadership Questionnaire—a tool that compares participants’ perceptions with those of their manager in seven key areas of self leadership

WHO SHOULD ATTEND?

This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to be more productive and satisfied at work. It is particularly valuable to anyone who reports to managers trained in SLII^®.

Registration includes workshop and materials.

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Conversational Capacity

November 26, 2024 | VIRTUAL
May 13, 2025 | VIRTUAL
September 16, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

You can have the smartest people around the table, but if minor differences in opinion throw conversations off track and hinder progress, you’re not getting access to their best thinking. When a challenging topic or conflict arises, natural defences kick in, making open and honest dialogue difficult.

When this happens, people can be either overly cautious and don’t speak openly or they get defensive and argumentative. Most people don’t have the awareness or skills to work through it, so creativity, collaboration, and innovation suffer.

Imagine if instead of wasting time with ineffective conversations, your teams were capable of having open, productive dialogue that resulted in collaboration and finding the best solutions. Your teams should be able to put their most difficult, painful, divisive issues on the table and work through them in fair and productive ways.

LEARNING OBJECTIVES

Conversational Capacity can be delivered as a one-day, face-to-face workshop or as three 2-hour virtual sessions. Both designs include compelling visuals and materials, engaging videos, and proven learning activities that teach participants:

The mindset of conversational capacity
The natural tendencies to either “minimise” or “win” and the consequences of both
How to quickly recognise when these emotional reactions threaten to throw us off balance
The four skills for balancing candour and curiosity to stay in the conversational sweet spot

After the workshop, participants will have the skills to stay in the conversational sweet spot, allowing for increased creativity and innovation, and avoiding regrets over things that happen in the heat of the moment.

Don’t let unproductive conversations derail meetings and stall projects, wasting time and money for the organisation. When people can address tough issues in fair and constructive ways, teams can engage in learning-focused dialogue so they can make informed decisions, find the best solutions, and help projects move forward as they should.

WHO SHOULD ATTEND?

This program is designed for anyone with difficult people or tough situations. Theses could be individuals, teams, managers or executive leaders.

Leading High Performance Teams

February 13, 2025 | F2F PERTH
July 31, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

This program teaches leaders how to form and manage high performing teams. Participants are taught how to use team chartering to get groups off to a good start and how to diagnose the needs of their team at each development level.

LEARNING OBJECTIVES

A team's success can be directly attributed to the team leader's ability to synchronise team members and help them move through predictable stages of development. Knowing and understanding the behaviours of effective leaders and the stages of team development helps organisations ensure success even in the most complex team situations.

This one-day program takes an innovative and flexible approach to complex team issues through a powerful five-step approach. Participants gain tools and learn processes to synchronise team members faster and more successfully to encourage collaboration and better problem solving. Additional modules are available based on team and organisational need and can be added to expand the training session to a two- or three-day design

Build Trust, Collaboration. Solve Problems

Learn the behaviours of effective leaders and members
Embrace and practice accountability
Improve productivity in current work teams
Jump-start existing teams that are floundering
Understand team dynamics, or the patterns of behaviour that occur within a team, to ensure success

WHO SHOULD ATTEND?

Leaders, internal coaches, and Human Resource professionals who have the responsibility for achieving business goals through more effective teamwork can benefit.

Registration includes workshop and materials.

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Building Trust

June 11, 2025 | VIRTUAL
June 26, 2025 | VIRTUAL
September 4, 2025 | VIRTUAL

HALF DAY $700 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Building Trust gives participants a simple yet powerful framework for understanding how trust is built and destroyed at work. The program helps people become conscious of the behaviours that influence trust and shows how to build and sustain trust effectively.

LEARNING OBJECTIVES

Healthy productive relationships have one thing in common—they are all built on a solid foundation of trust. High levels of trust in personal, team, and organisational relationships allow creativity, productivity, efficiency, and innovation to flourish. Understanding how to talk about trust and learning effective strategies to build trust can revive and nurture relationships which fosters a trusting culture. Our half—day Building Trust program is built on the ABCD Trust Model^TM and over 30 years of research. It is a simple yet powerful tool that teaches the four elements of trust that are critical to creating and sustaining trustful relationships. Participants gain awareness of and sensitivity to the behaviours that influence trust and learn how to build and sustain trust effectively. This easy-to-learn model provides a common language for individuals and organisations to improve the level of trust in all relationships.

The Positive Impact of Trust

Increases Performance
Retains Your Talent
Drives Creativity and Innovation
Creates Collaboration

WHO SHOULD ATTEND?

Trust is a fundamental part of all healthy relationships, so this program is designed for individuals, leaders, and teams who want to have more trustful relationships while positively impacting organisational productivity and morale.

Registration includes workshop and materials.

Legendary Service^®

August 7, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.

Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.

Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.

LEARNING OBJECTIVES

Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers

C: Commitment to service

A: Attentiveness

R: Responsiveness

E: Empowerment

WHO SHOULD ATTEND?

Our Legendary Service^® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.

Registration includes workshop and materials.

Leading People Through Change

December 4, 2024 | Virtual
June 24, 2025 | VIRTUAL
December 4, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Change in organisations is often disruptive. But we know how to get you from where you are to where you need to be.

Leading People Through Change^® teaches your leaders at all levels how to lead successful change initiatives. Leaders learn how to identify and address the predictable questions employees have and how to resolve their concerns to increase their buy-in and commitment.

Leading People Through Change is based on our 30 years of change leadership consulting experience. The solution also leverages academic research that finds that people are less resistant to change when they have opportunities to share their concerns and receive the appropriate leadership.

LEARNING OBJECTIVES

The most successful companies are agile and embrace change as part of Their culture to stay ahead of the competition. When your managers know how to effectively create change, they anticipate resistance, proactively address concerns, and increase buy-in to ensure a successful change implementation and move your organisation forward.

Increase buy-in and resilience - Managers who can diagnose and address the predictable concerns of their team members can reduce resistance and increase buy-in and commitment to the change.
Get results faster - When organisational development and change initiatives are well-managed and effective, it builds momentum toward key organisational goals.
Build change leadership capability - Successful companies that build the capacity to change into their culture develop resilience and can implement change on an ongoing basis.

Leading People Through Change® is delivered face-to-face or virtually. It can be delivered to an intact team working on a specific change initiative or as an open-enrollment format to build change leadership capability across your organisation. No matter how it’s delivered, your leaders will be getting critical work done as they learn.

WHO SHOULD ATTEND?

This program is designed for intact teams and their leaders, executives, managers and organisation’s high potentials.

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Leading Virtually

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Today’s workforce is increasingly working from home and other remote locations, with teams spread across countries and time zones. Our managers are having to learn how to connect with their people through time lags and technology interfaces. It’s the new normal, and it comes with a new set of benefits and challenges.

Managing in this environment is tricky. It can be hard to understand what’s really going on, given less access to nonverbal cues and body language. It can be harder to build rapport and trust over long distances.

Employees working remotely also have many new challenges to adapt to. It’s harder to understand goals as tasks evolve with the additional separation from their leader. Working for hours or days with fewer human interactions is isolating, damaging morale and reducing connection to colleagues. And there’s a host of new technologies and techniques to master in order to communicate and collaborate well.

Leading Virtually^TM helps managers with remote staff learn a skillset to stay connected and increase the effectiveness and productivity of their people.

LEARNING OBJECTIVES

Leading Virtually is a virtual instructor-led course that unfolds over three 2-hour sessions. The virtual sessions offer learners a highly engaging experience that includes instruction, responses, reflection, group activities, and opportunities to practice new skills in a safe setting. The program also offers learners a chance to share stories and best practices in their transition to managing others virtually.

Based on almost 20 years of helping managers lead virtually, this program focuses on three key practices proven to boost manager effectiveness in a virtual environment.

Be Present and Mindful – Teaches leaders to communicate intentionally with remote team members, to structure conversations for maximum impact, and to honour each other’s work preferences.
Foster Community – Helps managers build trusting and supportive relationships that stay positive and involve all their people, using the technology available.
Accelerate Performance and Development – Teaches leaders how to build the resourcefulness and autonomy of staff members and to help them move forward in their careers.

WHO SHOULD ATTEND?

If you're a supervisor, frontline manager, mid-level manager, or a senior manager and your leading your people virtually this program is for you.

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REQUEST INFORMATION

Mastering Motivation

March 12, 2025 | VIRTUAL
October 14, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Mastering Your Motivation makes the bold claim that motivation is a skill that can be taught, learned, nurtured, and sustained.

Individuals can be taught how to choose a high-quality motivational experience at any time and for any task. Leaders learn that their role is to help employees make a shift toward an optimal motivational outlook.

LEARNING OBJECTIVES

Identify and distinguish the six Motivational Outlooks in the Spectrum of Motivation
Understand how the quality of Autonomy, Relatedness, and Competence impact a person’s sense of well-being, energy, and vitality
Gain three skills for by activating Mastering Your Motivation: Identify a current Motivational Outlook, Shift to or maintain an optimal Motivational Outlook, and Reflect on the shift
Practice facilitating Motivational Outlook Conversations
Explore leadership best practices that promote optimal motivation
Collaborate with a cohort member on a plan for implementing the best practices back in the workplace

WHO SHOULD ATTEND?

This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to create more motivating work environments. It is particularly valuable to anyone who has been trained in SLII^®.

Registration includes workshop and materials.

BOOK A PLACE

BOOK A PLACE

REQUEST INFORMATION

Coaching for Impact

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Coaching For Impact, also known as Coaching Essentials, delivers the critical skills needed to enable leaders at all levels to have efficient, effective coaching conversations with their team members. The workshop provides a structured framework that ensures these interactions are focused on key areas of need, and result in clear action and accountability. Participants are provided with tools and resources that not only facilitate their workshop learning, but sustain that learning while it is being put into practice in the workplace.

LEARNING OBJECTIVES

Adopt the proper mind-set for coaching
Increase the quality of conversations
Accelerate individual and team progress toward objectives
Create an environment of trust that nurtures the development of others
Leverage four coaching skills that develop self-reliance in others
Apply the four-step coaching process that results in clear agreements and action
Identify when coaching is needed to help others reach a higher level of performance

WHO SHOULD ATTEND

This workshop is appropriate for all those with people leadership responsibilities.

Registration includes workshop, materials.

Mastering Motivation - Self

HALF DAY $700 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Motivation is at the heart of everything people do — and don’t do. But not all motivation is created equal. People need optimal motivation and vitality to embrace change, achieve results, and sustain high performance.

The Mastering Motivation learning experience provides the alternative to ineffective carrots and sticks, personality-based "motivation," and obsolete command-and-control approaches to leadership.

Based on breakthrough science, leaders at all levels learn how to generate optimal motivation by creating choice, connection, and competence.

LEARNING OBJECTIVES

Learning experiences and tools for people leaders and individuals for

Engagement and work passion
Adjusting to new working conditions
Achieving goals
Sustaining high performance
Adapting to change
Creativity and innovation
Sensitivity to DE&I
Resilience

DESIGNED FOR INDIVIDUALS WHO NEED TO:

Achieve important goals
Start a good habit, end a bad habit, change a behaviour
Manage their energy to overcome disillusionment, generate vitality, experience wellbeing, and sustain high-performance

REQUEST INFORMATION

Mastering Motivation with Others

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Leaders cannot motivate anyone. But they can create optimally motivating environments. Unfortunately, leaders are hamstrung with obsolete, unproven, and ineffective methods of motivation because they don’t understand the alternatives or have the necessary skills.

Mastering Motivation With Others learning experiences and tools take advantage of groundbreaking motivation science to unleash people’s positive and sustainable energy.

LEARNING OBJECTIVES

Leaders learn three robust competencies proven essential for people to:

Achieve goals
Transform habits or behaviour
Generate the vitality required for creativity, resilience, and embracing change.

WORKSHOPS AND TOOLS DESIGNED FOR LEADERS WHO

Face a hybrid workforce, increased sensitivity to DE&I issues, and accountability for getting results from team members during radical change.
Need alternatives to techniques that erode optimal motivation, employee engagement, and work passion.
Are ready to help their team members exceed expectations, sustain high performance, and flourish.

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INFORMATION REQUEST

Diversity, Equity and Inclusion

Courageous Inclusion™

May 6, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Courageous Inclusion moves learners beyond awareness and motivation and helps participants figure out where they are with regards to DEI issues and what they must do to become a more active and engaged force for inclusion. We started with the remarkable developmental continuum of Jennifer Brown, author of How to Be an Inclusive Leader and founder and CEO of Jennifer Brown Consulting, a certified woman- and LGBT-owned global diversity and inclusion consulting firm. Combining that with Blanchard’s decades of work teaching millions of leaders how to grow and change using a development continuum, we are uniquely positioned to help organisations advance toward a more inclusive ideal.

Many organisations are looking to improve the diversity, equity, inclusion, and belonging initiatives across their workforce. Courageous Inclusion is aimed at any organisation that wants to create more inclusion and belonging in their culture.

LEARNING OBJECTIVES

Understand the benefits of diversity and inclusion
Embrace the Courageous Inclusion mindset
Recognise the four stages of the Courageous Inclusion model
Create a personal action plan to improve inclusivity

WHO SHOULD ATTEND?

Managers
Individuals
Teams
Executive Leaders

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Download Program Overview PDF

Fostering Innovation

June 17, 2025 | VIRTUAL

$1,100 AUD (excl. GST) per person

PROGRAM DESCRIPTION

The Blanchard® Fearless Innovation program empowers the people in your organisation to unleash the inner creativity and skills needed to be an innovator. It teaches a mindset and four-step process that help them seek out problems, experiment, and maximise efficiency and productivity. Incremental innovations help transform the workplace and bring your organisation to the threshold of future success.

LEARNING OBJECTIVES

Adopt a new mindset for innovating actively at work, no matter one’s role or level within the organisation
Seek out problems and situations that innovation could solve
Generate and prioritise new solutions
Run experiments and roll out innovative improvements

WHO SHOULD ATTEND?

Individuals
Teams
Managers
Leaders at all levels

BOOK A PLACE

INFORMATION REQUEST

Building Resilience

March 25, 2025 | VIRTUAL
October 28, 2025 | VIRTUAL

HALF DAY $700 AUD (excl. GST) per person

PROGRAM DESCRIPTION

Leaders need tools to support their teams through times of change and challenge. Creating an environment where team members can excel without burning out is essential. Blanchard’s Building Resilience program teaches the three steps to building individual resilience, which include science-based tools to reboot the brain, develop a resilience mindset, and cultivate resilience practices.

Resilient teams survive and grow stronger in the face of adversity. They remain steady and focused when everything around them is chaotic. This is the power of building resilience, and it all starts with effective leadership.

With the right mindset and practices, every challenge is an opportunity for growth and success. Building Resilience can result in improvements at three levels:

Individual Resilience - Resilient individuals learn to utilise their strengths to adapt to a constantly changing environment.
Team Resilience - Resilient teams experience improved employee health and performance.
Organisational Resilience - Resilient organisations create the systems needed to prevent burnout.

LEARNING OBJECTIVES

Understand the three steps to becoming resilient

Learn how to interrupt the flight or fight response
Gain tools to manage distressing emotions and reduce stress
Reframe your thinking by practicing the Resilience Mindset
Create a Resilience Action Plan with practical wellness strategies
Understand how to pull together a resilience support group

WHO SHOULD ATTEND?

Senior managers and executives who want to create a more resilient organisation and inspire a culture of change.
Team leaders who want to build team resilience and use the tools themselves.
Individual contributors who want to become more resilient and support colleagues.

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