Customer Service Quiz

DOES YOUR ORGANISATION HAVE A SERVICE MENTALITY

It's a well known fact that treating your customers well is a key to creating the kind of customer loyalty that can drive revenues and competitive advantage. But it's easier said than done. Most leaders would agree that creating a stellar service culture is a key strategic imperative but they often lack a formal process for making this happen. How does your organisation rate? Take our quiz and find out.

Directions: Think about you current organisation and respond to each of the statements below

1. My organisation has a clearly defined service vision

2. In my organisation, people are empowered to take initiative to implement the service vision and serve the customers at the highest level.

3. My organisation has clearly defined values that all employees know and follow.

4. My organisation measures customer satisfaction.

5. People in my organisation demonstrate a genuine willingness to serve external customers.

6. Employees in my organisation believe that good service is important to our future success.

7. My organisation understands its customers and their preferences

8. People in my organisation understand that they have both internal and external customers.

9. My organisation has dedicated resources to honing and developing the service skills of its employees.

10. Employees in my organisation believe that customer service is everyone's job.

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